In response to the Coronavirus (COVID-19) the Renz Insurance Agency will be implementing some changes regarding how we do business. Our highest priority with these changes is to maintain the same level of customer service that our customers have come to expect. With that being said, nothing is more important to us than the safety of our employees, our customers and the community.
As part of this change, our office location will no longer be open to the public. Our employees will be working from home beginning03/24/2020 and continuing until concerns for the well being of all people no longer exists. Fortunately, the impact on the way you do business with our agency should be minimal. Below are a few steps on the best ways to get in touch with us for your various needs.
NEW POLICIES: All of our agents are equipped with the tools to write business electronically. Please call 330-722-2800 or email firstname.lastname@example.org(or your individual agent) and they will be ready and able to quote and write any policy you may need.
POLICY CHANGES: All changes to your policies are able to be made electronically with one of our agents. Please call 330-722-2800 and our agents will be happy to assist you.
PAYMENTS: Payments made using a bank account or card can be accepted via phone by calling 330-722-2800. You may also mail your payment directly to your insurance company, if you would prefer. In the event that a cash payment is your absolute only option, please call our office during regular business hours.
We truly appreciate your understanding during this difficult time, this was not an easy decision for us to make. This is an unprecedented time for everyone, but we are committed to maintaining our operations and continuing to serve our community. We hope that you and your family continue to stay safe.